Law firms - written worksheet
The intake response worksheet
A short written worksheet for measuring your own answering speed, setting cover across the week, and arriving at a pacing figure you can hold any vendor to.
For attorneys and firm administrators. Injured people should not use this page.
We send it in writing, by email, with your answers on this page filled in where you gave them.
What is in it
- 01
Your real answering speed
Measured across the week rather than the impression of it, and comparable month to month.
- 02
A written cover schedule
Who answers what, when, and what happens when they cannot.
- 03
A pacing figure
The volume your intake can absorb without dropping inquiries, useful regardless of source.
- 04
A basis for judging any source
Conversion figures that are not quietly measuring your own delay.
The worksheet is yours to use with any vendor. Nothing in it is specific to working with us.
Where it came from
How long does an inquiry sit before someone answers it?
An injured person who fills in a form is usually filling in several. The firm that reaches them first has a conversation; the others leave a message. Nothing about the inquiry changes in that window - only who is holding it.
Request the worksheet
Send the intake response time worksheet
Tell us where the firm stands on this subject and we send the worksheet back with your own answers already written into it.
What happens after you send it
- 01The worksheet comes back by email, in writing.
- 02Anything you filled in here is carried into it.
- 03If you want it turned into a criteria document, the call is the next door.
We do not sell or share what you submit here, and we do not use it for anything other than responding to your enquiry.
Next step
Pace the volume to the desk you actually have
Thirty to forty-five minutes on answering cover, pacing limits and the criteria that sit behind them.