Law firms - FAQ
Qualifying criteria - common questions
The questions firms ask most about writing the standard, keeping it consistent and what it does to cost.
For attorneys and firm administrators. Injured people should not use this page.
If your question is not here, the criteria conversation is where it gets answered.
Question 01
We know a good case when we see one. Why write it down?
Because 'we' is usually one person. The moment intake is shared across staff, shifts or a busy fortnight, the unwritten standard becomes several different standards. Writing it down does not change your judgement - it makes the same judgement available to everyone.
Question 02
What are the five decisions in a criteria document?
Geography, injury recency and reporting, employment type, insurance coverage, representation status, and your own exclusions. Each one narrows what arrives and what you pay for. The criteria conversation walks all five in about forty-five minutes.
Question 03
Does tighter criteria mean paying more per inquiry?
It can - a narrower standard is more work to meet - and it usually means paying less per matter your attorneys actually want. Which side of that trade suits your firm is a decision you make with the economics in front of you, not one made for you.
Question 04
What if the criteria are wrong the first time?
They usually are, in one or two places. Revisions during a pilot are normal: the change is written, dated, and applied forward. Nothing is applied retroactively, and the original version stays on the record.
Question 05
Who owns the document?
You do. The draft is produced from your answers, corrected by you until it reads like your firm, and usable with any vendor whether or not a pilot ever runs.
Question 06
What does writing the criteria cost?
Nothing. The criteria conversation and the draft are part of defining a pilot, and the document is yours regardless of what you decide afterwards.
Your question
Ask about criteria or cost
Send the question this page did not answer, with your criteria if you have them. We reply in writing.
What happens next
- 01We reply within one business day and propose a time.
- 02We draft your criteria document and send it back for corrections. Nothing is delivered until you approve it.
- 03If we can meet the standard, we quote per billable inquiry. If we cannot, we say so.
We do not sell or share what you submit here, and we do not use it for anything other than responding to your enquiry.
Next step
Take the question to a call
Thirty minutes with our team on criteria and economics, with your questions on the table.