Law firms
How many new inquiries can your desk absorb in a week?
Capacity is not ambition. It is the number of first calls, follow-ups and consultations your current staff can complete in a week without anything slipping, and it is usually lower than the number firms ask for.
For attorneys and firm administrators. Injured people should not use this page.
Pilot volume is capped at the figure you set here, not at what we could deliver.
What it costs you
What exceeding capacity does
Follow-ups stop happening first, and they are where most matters are actually signed.
Staff start silently selecting the easy inquiries and leaving the rest.
Records go in late or not at all, so the review at the end has nothing to read.
The source gets blamed for a staffing limit, and the wrong thing gets cancelled.
How it is handled
How the capacity figure is produced
Counted from what your staff actually do, not from how busy the week feels.
- 01
01 - Count the touches
First call, follow-ups, consultation and file opening - the full sequence one inquiry consumes.
- 02
02 - Time the sequence
Honest minutes per stage, including the calls that go nowhere.
- 03
03 - Subtract the rest of the job
Existing clients, court, admin and cover. Intake gets what is left, not what is nominal.
- 04
04 - Produce the weekly ceiling
The number of new inquiries that fit, with a margin for bad weeks.
- 05
05 - Pace delivery to it
Weekly and daily caps written into the pilot scope, adjustable between periods.
What you hold
What you keep from this exercise
- 01
A weekly intake ceiling
One number you can plan staffing and spend against.
- 02
A time-per-inquiry figure
Useful for every hiring decision that follows.
- 03
A pacing schedule
Delivery limits that stop volume outrunning the desk.
- 04
A hiring trigger
The volume at which another person is required, decided in advance rather than during a bad month.
Bring rough numbers. The call turns them into a weekly ceiling and a pacing schedule.
Fit
Whether this subject is worth your time
This is for you if
- You want volume matched to staffing rather than to appetite.
- You can estimate the time a new inquiry consumes.
- You would rather pace delivery than catch up later.
- You want a cap you can raise deliberately.
This is not for you if
- You want as much volume as can be produced.
- Nobody has time to complete follow-ups.
- You expect us to staff or manage your intake desk.
- You are looking for a guaranteed number of retained matters.
Straight answers
The questions firms ask about this
- Can we raise the cap mid-pilot?
- Yes, in writing, applied from the date you approve it. Raising it is a decision rather than a drift.
- What if we are quiet one week?
- Pacing is set per week, so an unused allowance does not accumulate into a flood the following week unless you ask for it.
- Do you handle intake for us?
- No. Inquiries are screened against your criteria and passed to your firm. Everything after that is your process.
- What if capacity turns out to be lower than we thought?
- Then the cap is lower and the spend is lower with it. That is a better outcome than paying for inquiries nobody calls back.
There is a longer piece on this subject, a written worksheet you can request, and an FAQ on criteria and cost.
Four steps
Intake capacity: four questions, then a decision
Each step is saved as you go, so you can stop after any one of them and we will still know what you asked about. No pricing is quoted and nothing is agreed here.
- 01Who is asking
- 02Where you stand
- 03Your coverage
- 04What happens next
We do not sell or share what you submit here, and we do not use it for anything other than responding to your enquiry.
Step 01 of 04
Who is asking
So the answer reaches the right person at your firm.
Pick a time
Take a criteria and economics slot
Thirty minutes with our team. Picking a time sends the invite straight away.
Criteria and Pricing Call · 30 minutes
Discuss criteria, delivery needs, and pricing for MVA and workers’ compensation inquiries, live phone transfers, signed cases, signed commercial cases, and catastrophic commercial cases. No questionnaire is required before booking.
Book a CallBook within the next four days. The calendar opens in a new tab. Complete your booking to receive your confirmation and calendar invite.
Next step
Cap the volume at the number your desk can hold
Forty-five minutes on staffing, time per inquiry, the weekly ceiling and the criteria behind it.
Related subjects
- Intake response time
How long does an inquiry sit before someone answers it?
- Lead source waste
How much are you paying for inquiries you were never going to take?
- Qualifying criteria
Could two people at your firm write down the same definition of a good case?