Law firms
How much are you paying for inquiries you were never going to take?
Most wasted spend is not fraud. It is an undefined standard: nobody wrote down what qualifies, so everything that vaguely resembles a case is billable, and the argument happens afterwards.
For attorneys and firm administrators. Injured people should not use this page.
Nothing here asks you to cancel anything. It asks what your current standard is, in writing.
What it costs you
Where the money goes
Inquiries outside your geography, your injury types or your date ranges still cost the same as the ones inside them.
Contacts sold to several firms at once arrive already spoken to and already sceptical.
Recycled contacts from months ago convert once and then never again.
Without a written standard, every dispute is one opinion against another, and the vendor's opinion wins by default.
How it is handled
How waste is removed before it starts
Each step is written and approved by you before any inquiry is delivered.
- 01
01 - Write the exclusions
The cases your firm will not take, stated plainly: geography, injury recency, employment type, insurance coverage, representation status, and your own list.
- 02
02 - Define billable
What must be true for an inquiry to count. Anything that fails the standard is not billed.
- 03
03 - Set the review window
How long you have to dispute a record, and what evidence settles it.
- 04
04 - Cap the exposure
Volume cap, weekly pacing and budget cap, so a bad fortnight has a ceiling.
- 05
05 - Read the record back
Every inquiry against the standard at the end of the pilot, including the disputes and their outcomes.
What you hold
What you keep from this exercise
- 01
A written exclusion list
Reusable with any vendor, not just with us.
- 02
A definition of billable
The single sentence that ends most disputes before they start.
- 03
A dispute process
Written, time-boxed, and settled against criteria rather than tone of voice.
- 04
Cost per qualifying inquiry
Your real figure, rather than cost per contact of unknown quality.
Bring the standard you use now, even if it only exists in someone's head. The call turns it into a document.
Fit
Whether this subject is worth your time
This is for you if
- You are paying for inquiries and cannot say precisely what you are buying.
- You would rather write a standard than argue case by case.
- You want exclusivity and a dispute window in writing.
- You want a capped test before an ongoing arrangement.
This is not for you if
- You want volume without a defined standard.
- You are content to sort quality out after the invoice.
- You need delivery to start before criteria are agreed.
- You are looking for a promised number of signed matters.
Straight answers
The questions firms ask about this
- Are these inquiries shared with other firms?
- No. Inquiries generated for your pilot go to your firm only.
- What if a record does not meet the standard?
- You dispute it inside the review window. It is assessed against the written criteria and the outcome is recorded either way.
- What does this cost?
- It depends on the criteria, the geography and the volume, so no figure is quoted before those are written down. You see the cost and the cap before approving anything.
- Can we tighten the criteria later?
- Yes. Criteria changes are recorded and applied forward from the date you approve them.
There is a longer piece on this subject, a written worksheet you can request, and an FAQ on criteria and cost.
Four steps
Lead source waste: four questions, then a decision
Each step is saved as you go, so you can stop after any one of them and we will still know what you asked about. No pricing is quoted and nothing is agreed here.
- 01Who is asking
- 02Where you stand
- 03Your coverage
- 04What happens next
We do not sell or share what you submit here, and we do not use it for anything other than responding to your enquiry.
Step 01 of 04
Who is asking
So the answer reaches the right person at your firm.
Pick a time
Take a criteria and economics slot
Thirty minutes with our team. Picking a time sends the invite straight away.
Criteria and Pricing Call · 30 minutes
Discuss criteria, delivery needs, and pricing for MVA and workers’ compensation inquiries, live phone transfers, signed cases, signed commercial cases, and catastrophic commercial cases. No questionnaire is required before booking.
Book a CallBook within the next four days. The calendar opens in a new tab. Complete your booking to receive your confirmation and calendar invite.
Next step
Write the standard before you spend anything else
Forty-five minutes on exclusions, the definition of billable, and the dispute window.
Related subjects
- Intake response time
How long does an inquiry sit before someone answers it?
- Qualifying criteria
Could two people at your firm write down the same definition of a good case?
- Case acquisition cost
What does one signed matter actually cost your firm?