Law firms

How many new inquiries can your intake team actually answer in a week?

Put your own staffing, call times and follow-up pattern in. The planner carries them through to a weekly capacity, the headroom you have left, and a pilot volume that would not overrun it.

For attorneys and firm administrators.

Open the planner Check your pilot fit

Nothing is sent anywhere unless you choose to send it at the bottom.

Why this comes first

Volume above capacity is the most expensive mistake in intake

An inquiry nobody calls back within the hour is usually an inquiry someone else converted.
Overrun capacity turns a test into a backlog, and a backlog cannot be reviewed against criteria.
Adding one person is often cheaper than buying the volume twice.

Your figures

People handling new inquiries

Hours each of them works per day (hrs)

Days per week intake is covered

Share of their time spent on new inquiries (%)

The rest goes to existing matters and admin.

Minutes on a first call and write-up (min)

Follow-up attempts per inquiry

Minutes per follow-up attempt (min)

New inquiries you handle in a week today

New inquiries per week you would like to handle

What that means

Minutes available each week: -
Minutes one inquiry consumes: -
Inquiries you can answer per week: -
Inquiries per covered day: -
Headroom left per week: -
Current utilization: -
Minutes short of your target: -
Extra people your target needs: -
Cautious weekly pilot volume: -

Illustrative arithmetic on figures you typed. It is not a forecast, a benchmark or a claim about what any campaign would produce.

Optional

Send these figures to our team

He reads them back, says where the assumptions look thin, and proposes a pilot volume that sits inside the headroom you just calculated.

Capacity

Set the volume to what you can answer, not what you can afford

A test sized to your headroom produces a reviewable answer. A test sized to your budget usually produces a backlog.

Apply for a pilot Run the cost per matter