The division of work
What happens to an inquiry that arrives while your intake line is closed?
We supply screened inquiries. Your team assesses and signs.
Contact rates and follow-up quality materially affect your results.
Coverage agreed in writing · Your firm makes every legal decision · No obligation
Where follow-up fails
Most acquisition problems are not acquisition problems. They are follow-up problems.
Inquiries sit unworked for hours and go cold.
The vendor blames intake, intake blames the vendor.
No one agreed the response window in advance.
How coverage works
Follow-up responsibilities written down before the first inquiry arrives.
We agree who calls, in what window, and what is recorded when the call is made.
- 01
Map your intake
Who answers, when, and through which system.
- 02
Agree the window
The response time your firm will hold itself to.
- 03
Review together
Where results lag, we look at the record and the follow-up before blaming either.
The operating handoff
A clear boundary between screening and representation
- 01
A clear boundary
Screening, record, delivery from us. Contact, assessment, representation from you.
- 02
An agreed response window
The speed your firm commits to, documented alongside the criteria.
- 03
Delivery to the right people
Records routed to the inbox, CRM, or intake queue you nominate.
Illustrative responsibility map
Who owns each step after qualification
| Step | Owner |
|---|---|
| Screening and record | Stark Meridian Croft |
| Delivery to intake | Stark Meridian Croft |
| First contact attempt | Your firm |
| Legal assessment and representation | Your firm |
Illustrative example. Not a record of past performance or results.
If intake ownership and response times are clear, delivery can be paced around the team you actually have.
06 - Start here
Match inquiry delivery to your intake operation.
Describe the matters you want, your rejection rules, staffing coverage, monthly capacity, and the system that receives new inquiries.
- 01
Intake scope
- 02
Handoff rules
- 03
Working pace
- 04
Operations contact
Ready to work every inquiry
The intake coverage this service assumes
This is for you if
- Named intake owners
- A response window your firm can hold
- A system that records contact attempts
- Honest assessment of current coverage
This is not for you if
- You want legal advice given to callers on your behalf.
- You do not want follow-up activity recorded.
- Your firm cannot commit to any response window.
Questions about ownership
All questions for this offer →- Do you call the person for us?
- No. Your firm contacts each person and decides whether to offer representation. Read the full answer
- What if our intake is thin?
- Then say so before launch. Pace should match the coverage you actually have. Read the full answer
Next step
Map the handoff before the first inquiry arrives.
Tell us who owns first contact, the hours they cover, the response window they can hold, and where the qualification record should land.