Offer questions
Your intake team: questions answered
Where screening ends, where your firm's work begins, and why response coverage shapes the delivery pace.
← Return to Where our work stops and yours beginsWe screen, record, and deliver. Your firm contacts, assesses, and decides whether to represent.
01
The division of work
What is completed before delivery and what remains solely with your attorneys and intake staff.
Where does your work stop and ours begin?
We screen, record, and deliver. Your firm makes contact, assesses the matter, and decides on representation. The boundary is agreed in writing alongside the criteria.
Do you call the injured person on our behalf?
No. First contact is your firm's. A screened inquiry is a person ready for your intake team to assess - not a case that has been signed for you.
Read the supporting answer →02
Response and coverage
How contact speed, staffing, and review affect whether the channel can be evaluated fairly.
How fast should we contact a delivered inquiry?
Inside the response window your firm commits to before launch. Contact speed materially affects outcomes, which is why the window is agreed rather than assumed.
What if our intake coverage is thin?
Say so before launch and the delivery pace is set to match the coverage you actually have. Volume that cannot be worked helps no one.
Read the supporting answer →When results lag, who is responsible?
The record and the follow-up are reviewed together before either side is blamed. That review is a standing part of the arrangement, not an argument.
Next step
Set a pace your intake can actually work.
Tell us who owns first contact, when they are available, and where the screening record should arrive.